Shipping & Returns

Returns & Replacements

You can return an item within 7 days for feathers, 30 days for other items, upon receipt of your order, as long as it is unused. A partial return for the same size, same color feathers are not allowed. You must either return all of the same size, same color feathers, or return none. Otherwise, the return will not be accepted. A full refund of the product (minus shipping) will be credited to the original purchasing credit card or PayPal account upon receipt. Please allow 5-10 days of processing time.

You are responsible for all shipping charges. If the return is the result of our error, you will not be charged for return shipping.

To effectively and efficiently serve you without compromising our company policies, the following will serve as your guidelines in filling/reporting damage claim with our company:

1. File the claim(s) within seven(7) days after receipt of the merchandise
2. Damaged items or package must be reported by emailing us a picture of the broken item(s) with the delivery driver upon receipt of the merchandise (if you can, we request that you move the box/package for any broken or damaged sound inside the box/package if opening and inspecting the merchandise would be tedious)
3. Any damage or irregularity with the merchandise or package must be reported to the driver and duty noted on the delivery form before signing
4. Call the company to report the damage and provide the necessary and precise information as the first step in filling the claim
5. Email service@featherparadise.com and request for a Merchandise Damage Claim Form within the given time frame in filling the claim.